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On behalf of Willowbrook Used, we want to share with you our health and safety action plan to help protect all guests and our team members at each one of our dealerships. While no cases have been reported at Willowbrook Used, our company is committed to a rigorous and proactive approach. We will ensure we do everything we can to maintain a healthy and responsible environment for all.

Willowbrook Used Health & Safety Action Plan

Health and Safety Officers – Officers assigned to all dealerships. They are responsible for the reporting and guidance, and to ensure the best standard of cleanliness and staff health safety are practiced.


In-Store Community Safety Information – Our community safety communications plan is in place at all dealerships, including posters outlining handwashing techniques, prevention and best practices. Also available here on company websites.

Sanitization Plan – We have Increased sanitization of all high-traffic area touchpoints within all dealerships to multiple times a day, plus professional nighttime cleaning service daily.


Loaners and Test-Drive Vehicle Sanitization – All surfaces inside service car loaners and test-drive vehicles are vacuumed and wiped down each time a guest or staff associate uses a vehicle.

Service Work Preparation – Customer vehicles for service in-store are outfitted with steering wheel covers and seat protectors prior to maintenance or repair work, plus all Willowbrook Used technicians are required to wear disposable gloves when working on vehicles.

Sanitizer Stations – We have equipped our dealership with additional hand sanitizer dispensers throughout the dealership for guests and staff associates to sanitize hands throughout the day.

Discontinuation of Shared Foods – All complimentary snacks and group meals are temporarily removed.

Test Drives and Valet Service – Increased out-of-dealership test drives and vehicle maintenance valet pickup services are offered. 

Travel Restriction – No unnecessary business travel by team members. Staff are required to advise the management of personal travel destinations so the company can make necessary arrangements.

Hand Etiquette – As outlined by health officials, Willowbrook Used team members practice frequent hand washing and refrain from handshaking or other forms of physical contact.

Willowbrook Used values our employees and customers. We will continue to monitor Governmental best practices to ensure the safety of all. For national and local updates, we have provided resources below:

Public Health Agency of Canada 
BC Provincial Health Officer and BC Centre for Disease Control
World Health Organization (WHO)

Thank you for your understanding and cooperation. Continue to be open for business to serve our community, and will continue to work hard to earn your trust and loyalty. On behalf of everyone at Willowbrook Used, we look forward to welcoming you to our dealerships very soon.

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WILLOWBROOK USED COVID ACTION PLAN | CLICK HERE!
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